Refund policy

Returns

The policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately, I cannot offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it.

Only partial refunds are granted for any item not in its original condition, damaged, or missing parts for reasons not due to our error

To start an exchange or return please send an email to jenn@cellsdividing.com in advance to notify the shop.

Returned and exchanged products should add a note in the package with the information needed to identify the order including the name that was on the order, address, and/or order number.

The customer is responsible for the cost of returning the products. Shipping costs are non-refundable.

If the return package is lost by the shipping carrier we are unable to issue a refund or exchange without a receipt showing tracking information and proof of shipment. To return your product for a refund or exchange, you should mail the product to:

Jennifer O'Toole
PO Box 668
Corydon Indiana US 47112-0668
USA

Depending on where you live, the time it may take for your exchanged product to ship may vary.

Once your return is received and inspected your refund will be processed in 3-5 business days or a new order will be sent in for fulfillment if doing an exchange. For refunds, a credit will automatically be applied to your credit card or original method of payment.

Damaged or Misprinted Items

If your item arrives damaged or misprinted (crooked printing, premature fading, color issues, etc.) I will send a free replacement at no cost to you. No need to ship the original back. To get started, just email me at jenn@cellsdividing.com with a photo of the issue and any information that you can provide to help identify your order such as the order number, name, and/or email address associated with the order. A photo is required by my production partner before a replacement can be processed. Once I receive your photo, I'll get a new one on the way as quickly as possible.

Free Shipping Adjustments On Returns

If your order qualified for free shipping through a promotion based on a minimum purchase amount, and your return causes the total to fall below that threshold, the original shipping cost will be deducted from your refund. This ensures the order is treated fairly based on the final amount kept.

Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again. Contact the bank or credit card company associated with the original payment method, there is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact me at jenn@cellsdividing.com.