Customer Service

Contact The Shopkeeper

CellsDividing is run by the artist Jennifer O'Toole. For business inquiries and customer service you can email directly at, click the "Chat with us" button at the bottom-right of the page, or visit the contact page linked here.

Order Processing & Fulfillment

When Will My Order Ship?

CellsDividing is a small, independent, artist brand where many items are made-to-order.

New orders typically ship 2-7 working/business days after purchase.

Clothing and art prints are manufactured and shipped by my USA based production partner. When an order is placed the item is made-to-order and will take 2-7 business days to complete before shipping. 

Pins, Stickers, Buttons are shipped by me, in house. These typically ship within 1-3 business days.

Shipping confirmation tracking numbers will be sent via email, except stickers. Stickers are typically sent without tracking in a standard envelope.

If your order includes multiple items they may ship separately and on different days.

During holiday rush (November and December) all orders may take up to 5 - 15 business days to process. Due to the made-to-order nature of the products please order Christmas gifts as soon as possible!

Shipping and Handling

Most packages are shipped with a confirmation tracking number emailed to the address associated with your order.

International orders may incur customs fees charged by the receiving country. Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your local post office or customs office to find out customs tariff and taxes for your country.

Packages are sent through a variety of carriers including USPS, UPS, FedEx,  and more.

The transit time on average for USA based orders is 3-5 business days while international packages outside of the USA may take 1-5 weeks depending on location.

Note: Transit times are not guaranteed and may experience delays, especially during the holidays. If you have a deadline it is recommended you order well in advance to ensure the package arrives on time. International orders may experience additional delay due to customs.

Order Status

If you are a registered customer, you can access your order history by logging into your account using the log in page. Once logged in you'll see your order history; click the order number to see tracking information. Tracking information will also be emailed to you once shipped.

If you are not a registered user or need more information please use the contact page for your order status. Please email me with order information such as the name, order number, and email address associated with the order.

Return & Exchange Policy

If you are not absolutely in love with your order please contact me so we can come to a happy solution! Refunds, returns, or exchanges are hassle-free and should be arranged within 60 days of delivery.

For more information visit the returns & exchanges page here.

Lost or Damaged Merchandise

Merchandise will be replaced or refunded including shipping charges if the product is defective or damaged. 

Lost packages will be replaced. Please contact me if your package has not shown up within the time frame outlined above.

Payment accepts PayPal, Visa, Mastercard, American Express and Discover through a secure PCI compliant checkout server. Payment is processed at the time of purchase and an e-mail confirmation detailing items and billing/shipping information will be sent upon completion of your order.

Size Guides & Care Instructions For Clothing

Visit the size guide page linked here to find measurements for the different clothing items.

Visit the care instructions page to learn how to take care of the clothing sold on

Can I use your artwork for my tattoo design?

Of course, I only ask that you consider purchasing something from my shop so that I can keep making art. If you post on social media tagging me and/or credit would be much appreciated! :)

More Information

More Questions?
Please use this link to find my contact information and I'll be happy to help!