Contact The Shopkeeper
CellsDividing is a small, independent, artist brand where many items are made-to-order.
New orders typically ship 2-7 working/business days after purchase.
Clothing and art prints are manufactured and shipped by my USA based production partner. When an order is placed the item is made-to-order and will take 2-7 business days to complete before shipping.
Everything else (stickers, enamel pins, etc.) are shipped by me, in house. These typically ship within 1-3 business days.
Shipping confirmation tracking numbers will be sent via email, except stickers. Stickers are typically sent without tracking in a standard envelope.
If your order includes multiple items they may ship separately and on different days.
During holiday rush (November and December) all orders may take up to 5 - 15 business days to process. Due to the made-to-order nature of the products please order Christmas gifts as soon as possible!
Shipping and Handling
Most packages are shipped with a confirmation tracking number emailed to the address associated with your order.
International orders may incur customs fees charged by the receiving country. Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your local post office or customs office to find out customs tariff and taxes for your country.
Packages are sent through a variety of carriers including USPS, UPS, FedEx, and more.
The transit time on average for USA based orders is 3-5 business days while international packages outside of the USA may take 1-5 weeks depending on location.
Note: Transit times are not guaranteed and may experience delays, especially during the holidays. If you have a deadline it is recommended you order well in advance to ensure the package arrives on time. International orders may experience additional delay due to customs.
If you are a registered customer, you can access your order history by logging into your account using the log in page. Once logged in you'll see your order history; click the order number to see tracking information. Tracking information will also be emailed to you once shipped.
If you are not a registered user or need more information please use the contact page for your order status. Please email me with order information such as the name, order number, and email address associated with the order.
Return & Exchange Policy
If you are not absolutely in love with your order please contact me so we can come to a happy solution! Refunds, returns, or exchanges are hassle-free and should be arranged within 60 days of delivery.
Lost or Damaged Merchandise
Merchandise will be replaced or refunded including shipping charges if the product is defective or damaged.
Lost packages will be replaced. Please contact me if your package has not shown up within the time frame outlined above.
CellsDividing.com accepts PayPal, Visa, Mastercard, American Express and Discover through a secure PCI compliant checkout server. Payment is processed at the time of purchase and an e-mail confirmation detailing items and billing/shipping information will be sent upon completion of your order.
Size Guides & Care Instructions For Clothing
Visit the size guide page linked here to find measurements for the different clothing items.
Visit the care instructions page to learn how to take care of the clothing sold on cellsdividing.com.